We are fully ecommerce and do not have a showroom, which helps to reduce the pricing of items for our customers.

At the moment we only ship to Singapore, Malaysia, Indonesia, Japan, and Australia.

Lead time is 3.6 weeks from order placement date. The ETA is an estimate and not a guarantee. Lead time can be impacted by external factors such as freight delays, unstable weather, global pandemics, and other unforeseen circumstances.

Payment can be made via paynow, ibanking or credit card. We do not accept cash on delivery.

We require full payment upon order placement, unless otherwise agreed.

Most items come in standard size, material, and colour. However, we do provide customization of specific products such as marble and solid wood coffee tables, dining tables, and sofas. Do check with our sales representatives on customization options.

If your second order is placed within 14 days of your first order, we can combine the delivery and assembly charges provided the second order does not include large items such as bedframes or wardrobes. Delivery of your two orders will also be completed in one single trip.

We are working with builders, interior design firms, and contractors locally. Email us at hello@urbanmood.sg or call us via our sales hotline at 69789060 to further discuss your project requirements.

We provide 5 year warranty for all products. The warranty covers structural integrity, manufacturing defects, and material flaws.

We provide one-to-one exchange for major manufacturer defects, but do not provide exchange if an item is deemed to be unsuitable in terms of style/colour/theme.

Order cancellation can be done within 48 hours of order placement date or payment. As it is our responsibility to ensure that your order is processed, packed, and delivered to you in the shortest turnaround time, orders placed after 48 hours will not be allowed for cancellation.

The delivery fee depends on the total value of your items. As the pricing of our items are kept transparent, we do not inflate the pricing with the cost of delivery and assembly. The delivery and assembly fee is calculated automatically upon checkout on our website.

If you are purchasing via other channels, our sales representatives will inform you on the delivery and assembly fee for your order.

We do provide up to 6 month warehousing services but will charge a warehousing fee from the 180th day onwards. Fee is dependent on the size of your item/s.

We do provide disposal service at a fee. Send us a photo of the item to be disposed and our team will quote accordingly.

Any change in delivery requested within 24 hours of the delivery may not be accepted, and delivery may be deferred to the next available date.

After 2 unsuccessful attempts to deliver, we may impose a transportation fee.

It is the customer’s responsibility to highlight to our team on the accessibility of their entryway and home. If the item/s purchased is larger than 200cm in length/width/height, they will have to inform our team and we will assess if stairwell access is required. There is a fee of $20/storey imposed for large items such as sofas, TV consoles, and bookshelves.

If the item cannot be delivered via lift or stairwell access, the company has full discretionary rights to provide a full refund for the item.

Actual product will differ from illustrated photos due to photo enhancement, in terms of colour, shape, size, grains, texture, and other variances.

All solid wood products use natural materials and variation in colour, texture and grain is to be expected. Grains, cracks, and knots are natural occurrences and not defects. The unique character of each wood slab means that uniformity, tone or colour throughout the wood surface cannot be guaranteed.

The delivery date and window timing will be provided 3-7 days before your actual delivery date. As our delivery teams attend to different regions daily, we are unable to guarantee the date of your choice. We do not deliver at specific timings (e.g. 12pm, after 6.30pm, etc).

We deliver from Mondays to Fridays 10am to 6pm, and Saturdays 10am to 2pm. We do not deliver on public holidays. Do inform our Customer Service via mobile 24 hours prior to collection.

In the case of delay due to unforeseen circumstances such as natural disasters, unfavourable weather conditions, or road conditions such as accidents, Urban Mood reserves the right to reschedule your delivery, subject to availability in our delivery schedule slots.

Self collection can be done at our warehouse, however for large items we recommend using third party delivery vendors such as Lalamove or Ninjavan, as the items will require a van or lorry.